Need help? Your issue may be answered on our FAQ's page.    

We have been committed to supporting our registered users of Templates for CaseWare Working Papers since our first release in 1997. We encourage you to use the following support services:

• Free support for template issues for 3 months from the date of purchase. Simply e-mail us your template question, and we will respond promptly. (See more options below if you require consulting services for CaseWare Working Paper features unrelated to D J McNeill templates.)

• Any template updates issued during the initial 3 months are included at no additional cost, and are available by download from this website. Eligible users will receive an e-mail notification when updates are available, along with a password to download the update.

• Sign up for our update and support service for uninterrupted access to e-mail support and all updates. Registered users will receive an e-mail notification when updates are available, along with a password to download the update.

• We offer personalized training and assistance with CaseWare Working Papers - on site or by telephone / e-mail. Please call us for a quote.

• We periodically offer CaseWare training seminars. Check the Seminars page of this website for further details.

• For more comprehensive support, including not only CaseWare issues, but also virtually any other issue arising from an accounting practice, we offer consulting services at an affordable price for sole practitioners. Click on "Consulting for Sole Practitioners" above for details of this service. If you are new to CaseWare Working Papers, the CaseWare help alone could save you time and $$$ well in excess of the cost of our consulting contract!

• Many questions that we commonly encounter are found in our FAQ list. We recommend that you check this list to see if your questions are answered there.